About Us
Ping4Support was established by a group of techies who wanted to bring high-end IT services to the small & mid-size business markets. As the technology offerings expanded we realized that the types of services our large fortune 500 clients enjoyed could be utilized by small to mid-tier companies. These services would increase their competitiveness and allow more flexible and efficient ways of doing business.
We are an Indian based company and specialized in providing Remote Services, Server Management to Data Centers/ISPs, Web Hosting Support and many other rich web application services .
We understand the complete processes in the web hosting business. So we can relate to your needs. We will work with you to understand about your specific business requirements and incorporate them into our support process.
Our working tools are professionalism, skills and technical expertise that would help in providing high quality solutions for our clients. Our team’s members are always committed in providing high quality solutions by practicing the best standards in the industry.
Why to Choose Us???
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Commitment
Ping4support customers are backed by one of the highest levels of support, which demonstrates our continued and consistent commitment, raising the bar for high performance and customer satisfaction standards. We are committed to provide a hassle-free signup process and a fully organized technical support channel in the area of web hosting support services
Performance Delivered
Ping4support is bound to deliver what it promises to our customers. We ensure the support promise of 20 mins response time and 2 hours resolution. Ping4support operates 24/7 catering to the needs of our global customers serving and meeting best of their interests with a performance guarantee.
Quality Unmatched
Ping4support enforces a three level systematic approach to the support processes which includes initial response, technical resolution and final reply. The processes are evaluated at each stage to ensure the completion of the support request , tunneling through perfectly designed Quality Management Systems.
20min Response Time
We offers a guaranteed response time of 20 min for all technical support issues. No canned responses here, This means that your customers will always receive speedy technical assistance from a group of highly skilled individuals.
Experienced and Qualified Professionals
Ping4support are bachelor degree holders in computer science engineering and many hold professional certifications like RHCE, RHCT, CCNA, MCP and Solaris.
High profile Quality Assurance Team
We ensures error free and prompt support through a Quality Assurance team, which constantly reviews the tickets and chats. QA team keeps in constant touch with the customers to get a better feel of the support level.
Scalable Support Plans
Think about when your customers base increases . Then your support requirements also increases and you begin to worry whether your customers will get proper attention like before.
Customized Support Plan
We provide plans suited to the customers requirements rather than forcing a standard plan on them.
Efficient and Friendly Support
We provide both Expert and Friendly support for all our customers. We have seen all type of customers like angry , inpatient and simply customers those who have difficulty in understanding web. Our work first priority will be customers satisfaction and we work for satisfaction and good relationship with our customers.
Ping4support never sleeps
We are always at your service, 24 hours a day, 7 days a week, 365 days an year. We are not closed for any holidays.
15 days free trial offer & Money Back Guarantee
Free trial offer means you can test our monthly premium support plans for 15 days without giving a single penny. Try us out at No Risk and see how fast and expert support we are providing.
Transparent Support
We offer transparent outsourced technical support for web hosting companies. In short we will take care of your clients for you as you would. There is no way your customers come to know that the support service is providing from Ping4support.
Referral Program
Our existing clients can enjoy great discounts and offers by referring Ping4support to more new clients.
Quick setup time
Our existing clients can enjoy great discounts and offers by referring Ping4support to more new clients.
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