admin@ping4support.comRequest a Quote
Help Desk Support
Per Server PlanPer Ticket Plan
Hourly plan
This plan is ideal for companies having high number of helpdesk requests but has a fixed budget. In fact, Per Server Plan is one of our most popular plan for help desk support.
With our Per Server Plan, you get unlimited support at an unbelievably low price. We can solve any number of tickets which means that all your clients can avail the support facility any number of times. A ticket is a request through email, helpdesk or a chat. Our helpdesk team provides 1st Level and 2nd Level support coverage round-the-clock.
Your servers may be a dedicated server or a Node (configured VM’s on it) or a Shared server (installed any control panels). There is no separate cost for server administration tasks or server monitoring.
You can avail offer of 25 % discount on adding subsequent servers under this package. If you cross more than 5 server’s means, you can better opt to our dedicated/semi dedicated support.
| Services Provided | Priority Support |
|---|---|
| 24/7 Support | Yes |
| 24/7 Server Monitoring | Yes |
| Helpdesk support | Yes |
| Response time | 20 mins |
| Resolution time | 2 hours |
| No of Tickets | Unlimited |
| Security Audits | Daily |
| Security Hardening | Yes |
| Service Optimizations | Yes |
| Management Type | Proactive |
| Backup Management | Yes |
| Server Restoration | Yes |
| Server migrations | Yes |
| Live Chat | Unlimited |
| Server Setup and Deployment | Yes |
| Price per Linux Server | 100 USD |
If your servers are more stable and receiving less tickets, then this plan will suit you.
Per Ticket Plan is the simplest plan that we offer under help desk support. The plan covers complete transparent support for your end-customer’s issues through helpdesk, email and chat. Under this plan our qualified support engineers answer support tickets on your helpdesk. Complete anonymity is maintained while handling the requests. Our helpdesk team provides 1st Level and 2nd Level support coverage round-the-clock.
Your server may be shared servers or any node configured VPS on it, there is no separate cost for server administration tasks or server monitoring.
The server counts under this plan are restricted to 4. If you have more than 4 servers and need this plan means, kindly contact us, We will send you custom quotation.
| Ticket Counts | Price Details |
|---|---|
| Upto 50 tickets per month | 125 USD [2.5 USD per ticket] |
| Upto 100 tickets per month | 200 USD [ 2 USD per ticket] |
| Upto 200 tickets per month | 300 USD [1.5 USD per ticket] |
| Unlimited |
Contact us for Quote |
If you are running your business on your own and not able to resolve any critical issues???
You are not sure about configuring new servers/nodes and make it work for your customers???
Your services/server are down and need help???
As you aware, you are spending more dollars in buying new servers and if you take more time to setup means, it will cost you more losses.
We are here to help you in above circumstances. Just ping us, we will take care of your headache and resolve it. We are experts in Virtualization and all major hosting support panels to fulfill your requirements. Per Hour Server Support plan is ideal for the organizations looking for one-time tasks with a fixed budget.
Our hourly support starts at 20$/per hour. You can avail discount on subsequent extra hours.
| Support Activities |
|---|
| 24 / 7 availability |
| Flexible timing |
| Handle all types of Issues ranging from Level I to Level III |
| Installing and configure Shared Servers, Nodes like OpenVZ, XEN, KVM etc |
| Installation of third party software and scripts |
| All major Control Panel Installation |
| Php or Apache Recompilation |
| Tweaking of Mysql or Apache servers |
| Server Restoration or Migration |
| Kernel Up-gradation and kernel panic issues |
| Firewall Installation and configuration |
| Security Audit and Server Hardening |
| SSL installation for your domains/hostnames |
| FFMPEG installation and its modules |
| VPN installation and configuration |