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Semi Dedicated Support Plan
If you are emerging hosting provider and like to give quality support for your clients at affordable costs?Then go with our Semi-dedicated team, All Services will be identical as like Dedicated Support expect our Admins will work for 2 clients simultaneously.
Semi-Dedicated Level 3 Team (4 Admins) – $1200/Month ($300 per tech)
| Services Provided | Dedicated Team |
|---|---|
| Delivery model | Exclusive |
| No of clients per team | 2 |
| No of tickets | Unlimited |
| No of Servers | Unlimited |
| Response time | <20 min |
| Resolution time | <2 Hours |
| Medium of communication | <2 Hours |
| Server security checks | Daily |
| 24×7 monitoring | Yes |
| Help desk support | Yes |
| Pre sales support | Yes |
| 15 days trial period | Yes |
| Backup Maintenance | Yes |
| Transparent Support | Yes |
| Emergency Recovery | Yes |
| Migration Support | Yes |
| Personalized Response | Yes |
| Live Chat | Limited |
| Specialized Training | Yes |