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Dedicated Support planIf you are having "n" number of Dedicated Servers (May be a OpenVZ/Xen/KVM nodes or shared servers or plain dedicated servers) and like to provide quality support for your clients? Then this plan will suit you perfectly.
Under this plan, Ping4support merely acts as an extension to your office where our engineers are part of your staff, but just in another place. So, it will reduce your support and infrastructure costs. Dedicated support services from Ping4support helps you save on employee and infrastructure costs – and spare you the effort on hiring, training and administering the support staff.
No restrictions on number of tickets and servers counts.
All L1-L3 issues will be addressed.
Basic Pre-sales/sales and live chat supported.
Dedicated Level 3 Team (4 Admins) – $2000/Month ($500 per tech)
|Services Provided||Dedicated Team|
|No of clients per team||Exclusive|
|No of tickets||Unlimited|
|No of Servers||Unlimited|
|Response time||<20 min|
|Resolution time||<2 Hours|
|Medium of communication||<2 Hours|
|Server security checks||Daily|
|Help desk support||Yes|
|Pre sales support||Yes|
|15 days trial period||Yes|